How oladoc Elevated Data Visualization with tridorian and Looker

About the Customer

oladoc is Pakistan’s leading digital healthcare platform, providing medical services to millions of users.

As the largest digital healthcare network in the region, oladoc continually seeks to enhance customer experience through innovative solutions, including improved data visualization for its diverse stakeholders.

The Challenge

oladoc needed a solution to visualize and analyze historical data across multiple stakeholders, replacing their in-house system. The goal was to enable better visibility into key operational metrics, such as appointment completion rates and cancellation trends, while ensuring real-time data insights.

Our Solution

tridorian implemented Looker, integrated with Google BigQuery, creating custom dashboards that provide real-time insights into oladoc’s appointment data.

Key metrics tracked included total appointments, completion and cancellation rates, and platform-specific activity.

oladoc now benefits from a streamlined, data-driven approach to improving patient experience and operational efficiency.

Results

oladoc gained enhanced data visibility and decision-making capabilities through custom Looker dashboards.

Real-time insights into appointment completion, cancellation rates, and daily trends helped them optimize resource allocation and improve patient-provider interactions.

These data-driven insights boosted operational efficiency, patient care, and overall business growth.

Looker is an amazing tool for BI and data trend monitoring and analysis. With Tridorian’s support, our team has leveraged it to make dashboards for tracking the progress and growth of different features. Looker’s ability to process large volumes of data in an efficient and timely manner is impressive. Arif Zuberi, Co-Founder & CTO, oladoc